Completed quickly and followed instructions given. Grammar, spelling, etc. was all good as well. Thank you so much! Will hire in the future.
Identify the service process to be blueprinted, (for example: reservations, check in, room service, concierge). (Write this part directly on the excel template)
Identify the target customer of the service (what is the age/gender/occupation of the customer,
for example: GENDER: Male/Female, AGE: 18-25, OCCUPATION: full time Seneca student in the Hospitality and Tourism Program
) details are provided in the Target Customer Profile example below, please identify/include the target customer directly on the excel template.
Create the customer service blueprint process from the customers point of view (using the excel template provided)
Blueprint ONE fail (F) and multiple wait (W) points in the customer service process with an F or a W.
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